Tasks and responsibilities

• Welcome and provide hotel guests with outstanding service.
• Utilize the hotel’s reservation and booking systems; assist the sales team with reservations when needed.
• Answer phone calls and assist with phone services across all hotels.
• Respond to emails.
• Register and sell tours, as well as all hotel services.
• Handle end of day cash settlements.
• Serve drinks to guests at the hotel bar.
• Assistance with the event planning, spa operations, and other administrative tasks.
• Contribute to achieve the company’s goals and objectives.

Education and qualification requirements

• Experience in customer service and/or the hotel and tourism industry is preferred.
• Proficiency in English is required.
• Additional language skills are a plus.
• Ability to work independently as well as part of a team.
• Proactive attitude and disciplined work habits.
• Problem-solving mindset and a strong commitment to delivering quality work.
• Positive attitude and flexibility.
• Excellent communication skills and a strong customer service orientation.

Contact

job@centerhotels.com